Health Information Exchange

As part of the response to the COVID crisis, West Hampstead Medical Centre (and all other practices in North Central London) have been enrolled in the Health Information Exchange system which creates a Health & Care Joined-up record and supersedes the previous Care Integrated Digital Record (CIDR).

We all use a wide range of health and care services in our lives, whether it’s a visit to our GP practice, a hospital appointment or receiving a visit from a social worker.

When this happens, each organisation keeps a record of the care we receive; in the past, these records were on paper, but now this is usually an electronic record held separately by each organisation.

The joined-up record will mean that your medical record at WHMC will be shared with these other local health and care professionals, helping them to make quicker and safer decisions about your care.

This joined up record is part of a wider drive by the NHS and social care services to use technology as a way of improving care and making better use of staff time and money.

You can find out the benefits of this scheme, how your data is restricted / shared and information about what do to if you want to opt out via this website or email

There is also a separate system called Healtheintent which has different uses that we have not currently joined pending discussion with our Patient Participation Group.

Please do refer to the FAQs section for more information including regarding how your information is safely accessed and stored and how to make a Subject Access Request

If you have any further questions which have not been addressed on the website please do email or call the enquiry line on 02036881900. 

You also access the Data Protection Officer (Mr Steve Durbin) via the same email who will look at resolve any Subject Access Requests, Data enquires, Information Governance concerns or Legal quieries. 

Please note that due to the COVID-19 emergency and as authorised by the Control of Patient Information (COPI) notices, issued by the Secretary of State for Health and Social Care, opt-outs will not be implemented until after the COPI notices expire, which is currently 31st Mach 2021. We will process opt-outs as quickly as possible after this point.