eConsult is presently available 8am to 6.30pm Monday to Fridays
eConsult is only suitable for problems which are:
As it can a couple of working days to hear back for clinical and a bit longer for admin related issues. If issue is an emergency please call 111/999.
Straightforward ie Non-Complex
As this is a form based non-dynamic platform mainly one way platform
Very Clear and Detailed
To try and be able to effectively help you please provide as much information as possible including any treatment(s) already used and the duration of use as well as any response including temporary.
Accompanied by Clear Images
Please ensure you attach images for any skin lesions including rashes, nail issues, hair issues, acne, lumps, swellings etc where appropriate and where not appropriate please call to book an appointment with a clinician.
With no images for skin lesions there is a high likelihood we will ask you to book an appointment or resubmit the econsult with a clear image.
A Single Issue per submission
Please Only Submit One Problem/Issue per eConsult. The econsult tool is developed to support obtaining information for one issue at a time and we do require as much information as we can to help you best.
Not for booking an Appointment to Discuss or See a Clinician.
If you wish to see or speak to a clinician ie Pharmacist, Doctor, Nurse or Physician associate Please kindly call the practice via the phone and book accordingly rather than submit an econsult. This includes for any discussions regarding results. We can only inform you briefly of a result but if you wish to have a two way conversation/discussion than please do book an appointment accordingly.
Please make it clear if you wish to have a private referral, please be aware for NHS referrals very often eConsults are not accepted and we may need a phone call or more.
Not for new acute Sick/Fit notes
Please see our webpage regarding fit notes:Request a Fitness for Work Form (westhampsteadmedicalcentre.com). As per the link complete/total fit notes are not common and are for those are totally unable to do any work ie unable to work from home even for a few hours etc. Please note eConsult is not suitable for most fit notes requests. If you have had an operation and need some time off the surgeon should provide you the fit note as they are best place to do and to avoid any delays. In order to provide a fit note, we would require a letter from them outlining the restrictions and timescales. If you are very unwell or have an acute/new issue then do book to speak to us to discuss your fit note request and how we can help you also further with your health as a fit note should be part of an agreed managment and not done in isolation.
Not for Vaccine Certificates!
As per Government guidelines, we are unable to provide letters showing you Covid-19 vaccination status. You will be able to access your Covid-19 vaccination status through the free NHS app from the 17 May. For further information, please go to Demonstrating your COVID-19 vaccination status when travelling abroad. If you have vaccine app/certificates related issues please speak to 119.
If your contact or general details on our system (including mobile and email) are different to what you provide then we will not able to provide we will not be able to respond via these channels or provide you with any confidential information (ie results) until the discrepencies are corrected. We have a duty to protect your information. Please ensure your details are always up to date.
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