When We Are Closed

Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999 (or 911)



Call 111

About NHS 111

Medical help outside of our core hours between 08:00 and 18:30 Mondays - Fridays is provided by NHS 111.

If you need medical assistance between these hours please dial 111.

Calls between these times to the surgery number will also automatically signpost to NHS 111 unless we are providing an extended access clinic.

Your problem will be assessed by NHS111 and you may be given advice by them or asked to attend a local accident and emergency department. If necessary you will be offered an assessment by a doctor or a home visiting service should there be a medical need.


Urgent Care Centres (walk-in centre or minor injury unit)

Urgent treatment centres are a facility you can go to if you need urgent medical attention when we are closed, but it's not a life-threatening situation.

The NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.

Conditions that can be treated at an urgent treatment centre include:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception



When to got to A&E

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:



NHS Walk-in Centres

Distance in miles from West Hampstead Medical Centre in brackets.

Finchley (5.0m)

Finchley Memorial Hospital, Granville Road, London, N12 0JE

Learn more about Finchley NHS Walk-in Centre

Edgware (5.4m)

Edgware Community Hospital, Burnt Oak Broadway, Edgware, HA8 0AD

Learn more about Edgware NHS Walk-in Centre


Urgent Care Centres

Distance in miles from West Hampstead Medical Centre in brackets.

Royal Free Hospital (1.6m)

Pond Street, Hampstead, London NW3 2QG

Learn more about Royal Free London Hospital Urgent Care Centre

St Charles (3m) 

St Charles Hospital, Exmoor Street, London, W10 6DZ

Learn more about St Charles Centre for Health and Wellbeing

Brent (4.3m)

Central Middlesex Hospital, Acton Lane, NW10 7NS

Learn more about Central Middlesex Hospital Urgent Treatment Centre

Chase Farm (11m)

The Ridgeway, Enfield, EN2 8JL Tel: 020 8375 2999

Learn more about Chase Farm Urgent treatment centre


Accident and Emergency Department (24hours/7days)

If you have had a serious Accident and feel that you need an urgent x-ray, stitches to a cut or have a large burn or other serious illness (for example severe chest pain or a collapse) please go straight to casualty. If you are uncertain please call 111.

Royal Free Hospital (1.6m)

Pond Street, Hampstead, London NW3 2QG

Learn more about Royal Free Hospital

University College London Hospital (4.7m)

Ground Floor, 235 Euston Road, London, NW1 2BU

Learn more about University College London Hospital

St Marys Hospital (3.7m)

Praed Street, Paddington, London W2 1NY

Learn more about St Marys Hospital

For immediate, life-threatening emergencies, please call 999.


Eye Casualty (Accident, Emergency or Urgent Eye Issues)

Moorfields Eye Hospital (5.8m)

162 City Road, London, EC1V 2PD

Learn more about Moorfields


Western Eye Hospital (2.8m)

153-173 Marylebone Road, London, NW1 5QH

Learn more about Western Eye Hospital


Tropical/Travel Diseases Emergency Walk-In

Hospital Of Tropical Diseases Emergency Walk-In UCLH (5.0m)

Mortimer Market, Capper Street (off Tottenham Court Road), London, WC1E 6JB

This service is for travellers who have returned from the tropics/travel within the last 6 months who are recently unwell with conditions such as fever, diarrhoea or rash.

Learn more about Hospital Of Tropical Diseases Emergency Walk-In