When We Are Closed
Dealing With An Emergency
Call 999 in an emergency.
A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.
For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.
In a medical emergency you can access urgent paramedical help by calling 999 (or 911)
About NHS 111 and IC 24
Medical help between 18:30 and 08:30 Mondays - Thursdays and 18:30 on Friday to 08:30 on Monday is provided by NHS111 and IC 24.
If you need medical assistance between these hours please dial 111.
Calls between these times to the surgery number (01580 211241) will also automatically be re-routed to NHS111.
Your problem will be assessed by NHS111 and you may be given advice by them or asked to attend a local accident and emergency department. If necessary your case will be forwarded to IC 24 who provide appointments for assessment by a doctor and a home visiting service should there be a medical need. They may ask you to attend one of the Primary Care Out-of-Hours Centres at either Tonbridge Community Hospital or Maidstone Hospital. Alternatively your call may be passed on to the Ambulance Service, a paramedic or a district nurse as appropriate.
Urgent Care Centres (walk-in centre or minor injury unit)
Urgent treatment centres are a facility you can go to if you need urgent medical attention when we are closed, but it's not a life-threatening situation.
The NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.
Conditions that can be treated at an urgent treatment centre include:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
When to got to A&E
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
NHS Walk-In Centres
Finchley Memorial Hospital, Granville Road, London, N12 0JE Tel: 020 8349 7500
Open 8.00am to 9.00pm 7 days a week
Edgware Community Hospital, Burnt Oak Broadway, Edgware, HA8 0AD
Tel: 020 8952 2381
Open 7.00am to 9.00pm 7 days a week
Soho (5.5m) (temporarily closed)
1 Frith Street, W1D 3HZ Tel: 020 7534 6500
Open 8.00am to 8.00pm on weekdays and 10am to 8pm on weekends
Please Note: They do not do dressing changes after 4pm.
Urgent Care Centres
St Charles (3m)
St Charles Hospital, Exmoor Street, London, W10 6DZ Tel: 020 8969 2488
Open 8.00am to 9.00pm 7 days a week
Central Middlesex Hospital, Acton Lane, NW10 7NS Tel: 0333 999 2575
Open 24hours 7 days a week
Chase Farm (11m)
The Ridgeway, Enfield, EN2 8JL Tel: 020 8375 2999
Open 8.00 to 10.00pm 7 days a week.
Please Note: They do not do dressing changes after 6pm.
Accident and Emergency Department
Royal Free Hospital (1.6m)
Pond Street, Hampstead, London NW3 2QG Switchboard: 0207 794 0500
University College London Hospital (4.7m)
Ground Floor, 235 Euston Road, London, NW1 2BU Switchboard: 0203 447 0083
St Marys Hospital (3.7m)
Praed Street, Paddington, London W2 1NY Switchboard: 02033126666
If you have had a serious Accident and feel that you need an urgent x-ray, stitches to a cut or have a large burn or other serious illness (for example severe chest pain or a collapse) it is advisable to go straight to casualty.
For immediate, life-threatening emergencies, please call 999.
No referral is required i.e walk-in for urgent eye problems, open 24hours a day 7 days a week
Moorfields Eye Hospital (5.8m)
162 City Road, London, EC1V 2PD Switchboard: 02072533411
Western Eye Hospital (2.8m)
153-173 Marylebone Road, London, NW1 5QH Switchboard: 02033126666
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