Local NHS Services and Hospital Patients Advisory Liaison Services (PALS) & Complaint Process
- If you are unhappy with any aspects of your care with our secondary care providers, please try to approach the department directly to relay your concerns and seek resolution.
- If you are unable to obtain a satisfactory resolution the next stage of escalation would be via the organisations respective Patient Advisory Liaison Service (PALs). You can find a list of some of the local and most frequently used hospitals below. You can formally escalate your concerns or raise a formal complaint to the respective organisation via their Patient Liaison Service (PALS). The Hospital PALs can advise you about their organisation’s complaint pathway.
- The North Central London Integrated Care Board commissions all local hospitals. If you have a complaint relating to an NHS service or the way it has been commissioned, or you have been directly affected by a commissioning decision made by the local Integrated Care Board, please contact North Central London Integrated Care Board (NCL ICB) Complaints Team.
- If you are dissatisfied with the complaint response from either an organisation or the NCL ICB or both, the highest level of NHS escalation is via the Parliamentary Ombudsman
Contacts for our local Providers
The Royal Free Hospital NHS Foundation Trust
Including: Barnet Hospital, Chase Farm Hospital, Royal Free Hospital (Hampstead) PALs
Please note for PALS pertaining to Royal Free Hospital Services at Finchley Memorial Hospital and Edgware Community Hospital, please refer to the Royal Free Hospital Hampstead PALS.
University College London Hospital NHS Foundation Trust
Including: The Royal National Ear, Nose and Throat Hospital, National Hospital for Neurology and Neurosurgery, Eastman Dental Hospital, Hospital for Tropical Diseases, Institute for Sports, Exercise and Health (including Camden Muscloskeletal service), Royal London Hospital for Integrated Medicine
Central London Community Health NHS Foundation Trust
Including walk in Centres of: Finchley Memorial Hospital, Edgware Hospital, St Charles Centre, Parsons Green and Soho
Central and North West London NHS Foundation Trust
Including Camden District Nursing, The Camden Rapid Access Service, Camden Community COPD, Diabetes, Heart Failure, Neurology, Stroke, Podiatry, Breast Feeding, Bladder and Bowel Clinic, Health Visiting Service, Margaret Pyke and Archway Sexual health clinics
The Whittington Hospital NHS Foundation Trust
Camden & Islington NHS Foundation Trust
Including Crisis team, Early Intervention Service, Primary Care Mental Health Team.
Tavistock and Portland NHS Foundation Trust
Including CAHMS Children and Adolescent Mental Health Services
Imperial College Healthcare NHS FoundationTrust
Including: St Mary’s Hospital, Western Eye Hospital, Queen Charlotte’s Hospital, Hammersmith Hospital, Charing Cross Hospital
Moorfields Eye Hospital NHS Foundation Trust
Run locally by London Central & West (LCW) Foundation Trust
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.