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02.06.2020 Help from the Winch Community Hub 


01.06.2020 High Risk shielding patients  The Government has updated its guidance for people who are clinically extremelly vulnerable to Covid-19 and have been advised to shield. Read more ... 
28.05.2020 Testing and tracing for coronavirus 
Read more....
20.05.2020 Read more..
18.05.2020 - In line with Government advice, we are requesting all patients who are attending the practice to wear a face covering in order to prevent the spread of Coronavirus. 
Evidence suggests that wearing a face covering does not protect you. However, if you are infected but have not yet developed symptoms, it may provide some protection for others you come into close contact with.
Face coverings do not replace social distancing. If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste - anosmia), you and your household must isolate at home: wearing a face covering does not change this.
A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards.
Face coverings should not be used by children under the age of 2 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions.
It is important to use face coverings properly and wash your hands before putting them on and taking them off.

Updated shielding letter 06.05.20   you may have received a letter from the NHS or been contacted by your GP or hospital Clinician telling you have a medical condition  which makes you extremelly vulnerable (high risk) to Coronavirus (Covid-19) and requested to shield. To download a copy of the updated letter, please click here
High Risk (shielding) groupYou may have received a letter from the NHS or been contacted by your GP or hospital Clinician telling you have a medical condition which makes you extremely vulnerable (high risk) to coronavirus (COVID-19) you are requested to shield. You can download a copy of the letter here. 
 If you are from the shielding group please register and tell the goverment whether or not you need support:
The NHS centrally, specifically the Chief Medical Officer (CMO) has defined the high risk (shielding) categories. Around 30% of the population have medical conditions which put them at risk of COVID and requested to apply stringent social distancing measures but 1-2% have a medical conditions which put them at added risk required to have even more stingent measures referred to 'shielding' . The CMO has outlined the specific details of the rules and criteria of the conditions (please click her for further details).Patients who meet the high risk (shielding) criteria should have been contacted. 
We have been inundated with enquiries regarding shielding that we are unable to help with and which is distracting from clinical care. WE ARE UNABLE TO OFFER SHIELDING LETTERS TO PATIENTS WHO DO NOT MEET THE VERY STRICT NATIONAL CRITERIA. 
Please kindly do not contact us to request this as it is not something we can do.Carers/Household of those we are shielding are not required to shield. WE ARE UNABLE TO ISSUE CARERS OR HOUSEHOLD MEMBERS OF PERSONS SHIELDING WITH SHIELDING LETTERS
Those who have a shielded letter can also self refer to the NHS volunteer service for support such as community support (collection of shopping, medication or other essential supplies), speaking to someone if you are lonely, transportation by calling 0808 196 3646. Others who do not have  a shielding letter can be referred by us. Please email a request with details of which of the services you require to


For general COVID related support applicable to all, please refer to:

Important Information 05.05.20 - Fri 8th May-

The practice will be open on Fri 8th May  until 6.30pm. If you need an appointment or urgent advice, call the surgery and we will arrange for a GP to call you back. Due to COVID-19 we ask that patients do not come into the practice due to the risk of infection, so please call the practice first.

After 6.30pm, if you have COVID-19 symptoms use NHS 111 at Only call 111 if you can’t get help online.
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public. 


If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.


If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an 111 online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online
17.04.2020 Find out what you can do it you're struggling because of coronavirus (Covid-19) . Click here
How to help safely Easy Read - please click here
Fri 10th and Mon 13th April - The practice will be open on Fri 10th and Mon 13th April from 8am–6.30pm. If you need an appointment or urgent advice, call the surgery and we will arrange for a GP to call you back. Due to COVID-19 we ask that patients do not come into the practice due to the risk of infection, so please call the practice first. After 6.30pm, if you have COVID-19 symptoms use NHS 111 at Only call 111 if you can’t get help online

Shopping service - Get help with your grocery shopping if you are no longer able to get out 


Covid-19 mental health and wellbeing resources (06.04.20) Click here for a directory  of free online resources and apps.
Important information - 03.04.20

Important information 26.03.20
Important information 20.03.20 
                                  Read more
Important information 19.03.20   GP Telephone triage appointments will be bookable online from the 20.03.20. PLEASE DO NOT ATTEND THE SURGERY. If you need to be seen you will be booked in by the clinician.  


For sick notes please refer to enclosed document sick certificate guide.pdf 
Managing Anxiety around Covid-19 19.03.20 Please click here to read the full article by Dr Megan Hofmann.  Additional information, please visit:
Important information 17.03.20 - Prescriptions - we are processing prescriptions as usual.  If you haven't got Emis Patient Access account, you can e-mail your request at  For futher information please click here.
Important information 13.03.20 Following the NHS England guidelines, we had to suspend all online appointment bookings and any routine appointments already booked for the next few weeks will now occuring via telephone. 
Important information (12.03.20) - To protect patients and other members of the public we have introduce a number of changes at the practice including the way appointments are booked and how they accutally occur. Please click here for the letter  to all patients registered at West Hampstead Medical Centre with important information regarding changes to the appointment system. 
For the latest Covid-19 advise please visit If you think you may have Covid-19, have travelled to an affected area - please DO NOT GO to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at to find out what to do next.
Everyone is being reminded to follow Public Health England advice to:

·         Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

·         Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

·         Avoid touching your eyes, nose and mouth with unwashed hands.

·         Avoid close contact with people who are unwell.

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